Job Description

Position: UX Process Architect with HCD

Location: Juno Beach, FL (Onsite)

Mode of Hire: Long Term Contract

Job Description:
We are looking for a forward-thinking and collaborative Experience Architect to join our team. Reporting to the Manager, Experience Architecture, the Experience Architect will act as a liaison between business partners and internal teams to ensure strategic application vision, user experience success, and the development of Human-Centered Design (HCD) delivery process maps. The successful candidate will drive the adoption and delight of systems use by aligning business needs with process solutions.

Key Responsibilities

Apply Process Quality Excellence:

• Utilize Six Sigma methodologies to identify process improvements and eliminate waste in experience design workflows.
  Implement data-driven approaches to measure and optimize user experience outcomes.

Drive Strategic Application Vision:

• Collaborate with the Humanity Team: Experience Architecture, Design and Project Success peers and other stakeholders within the organization to shape and drive a proactive strategic application vision.
• Organizes content and navigation for UX within dual systems
  Ensure digital strategies align with overall business objectives and user experience goals.

Develop and Maintain HCD Delivery Process Maps:

• Partner with the Humanity Team: Experience Architecture team to create and maintain HCD delivery driven process maps.
• Ensure the processes are comprehensive, detailed, actionable, and aligned with business client's goals.

Ensure Application Adoption and Delight:

• Focus on delivering an exceptional user experience that delights users and meets business needs.
• Maps user personas and journeys to align user needs and pain points.

Support Tactical Execution and Research:

• Assist in the execution of discovery and research phases to gather essential insights and feedback.
• Contribute to client report-outs, ensuring stakeholders are informed and engaged

Deliver Project Accelerators:

• Support the development and implementation of project accelerators, including ongoing research and business knowledge.
• Help reduce discovery and design timelines by providing relevant insights and tools.

Act as a Liaison to Business Partners:

• Serve as an advocate to the needs and translate them into digital strategies
• Facilitate communication between business partners and internal HumanITy teams to ensure alignment and clarity

Qualifications

• Bachelor's degree in business, Operations Management, Quality Management, or a related field.
• Minimum of 5 years of experience in user experience, process improvement, quality management, or a related field.
• Six Sigma Green Belt certification preferred, with demonstrated experience in process improvement and quality methodologies.
• Strong understanding of Human-Centered Design (HCD) principles and their application in digital projects.
• Proven ability to develop and execute digital strategies aligned with business goals.
• Detail-oriented, analytical, and proactive in identifying and solving problems.
• Proficiency in digital strategy tools and project management.

Job Tags

Similar Jobs