Job Description

JOB TITLE: Program Manager-Supervising United Mental Health Promoter, Older Adults

EMPLOYER: Asian Youth Center

REPORTS TO: Director of Programs (Mental Health Clinical Supervisor)

EFFECTIVE DATE: August 1, 2024

FLSA STATUS: Full-Time, Exempt, At -Will SALARY: $67,000 – $81,000 per year

SUMMARY: Manage the implementation of direct community education, engagement, information and referral, and case management services appropriate for low-income, immigrant older adults (65+). Programs include Mental Health Promoter Services. See program manuals and funding source Scope of Work or contract documents for more specific program information. This position is based out of San Gabriel, CA with a hybrid schedule. Travel to community events throughout the San Gabriel Valley and other parts of LA County be required as part of the job duties.

DUTIES AND RESPONSIBILITIES:

• Provide supervision to direct service staff who implement the day-to-day program activities and events;

• Monitor progress toward and ensure accomplishment of program goals and outcomes;

• Comply with Quality Assurance plans and implement appropriate evaluation activities;

• Ensure that accurate and timely reports are submitted as required by AYC and any funding source;

• Ensure that client files and all other documentation and data entry is accurate, up-to-date, and complete;

• Prepare for and meet all auditing requirements per contract or funding source;

• Facilitate good rapport through culturally and linguistically competent relationship development and customer service;

• Educate, engage, inform, and empower clients by establishing good rapport through culturally and linguistically competent relationship development and customer service;

• Development and implementation of a community needs assessment;

• Provide outreach and engagement through in-person and virtual activities, events, and workshops that create community awareness, educational opportunities, and mitigates risk factors associated with mental illness;

• Supervise the outreach and enrollment of clients;

• Supervise the assessment, development, and implementation of individualized service plans in partnership with 80% of clients;

• Supervise the provision of information and referral, follow through and monitoring, and removal of barriers to help client access needed services and resources including basic needs, housing, health, mental health, substance use disorder, legal services, employment and vocational services, benefits establishment, etc.;

• Supervise clients in ongoing navigation of community resource systems through appointment accompaniment, transportation assistance, reminders, and coaching;

• Supervise the provision of participants with safety net funding, dissemination of supplies, and resources that support the recovery and other goals of client service plans;

• Implement Community Resiliency Model (CRM) facilitator and participant trainings.

• Implement trainings related to recovery related to Covid-19, and other natural, manmade, or hybrid disasters linked to trauma;

• Work with Fiscal Department and supervisor to develop, implement, and manage the budget and invoicing and paperwork related to expenses;

• Implement other outreach, engagement, and training activities that may include, but are not limited to:

• Intergenerational family healing activities
• Culturally appropriate outreach, engagement, and education activities
• Community psychoeducation and support
• Non-traditional trauma-informed activities such as art, dance, music, animal therapy, mindfulness, and healing gardening
• Leadership development, empowerment, advocacy, coalition building, community organizing, and the importance of civil rights and voting rights
• Community-led groups (peer-to-peer support) and other community defined capacity building and supports

• Assess and respond to client satisfaction feedback regularly and positively.

• Maintain accurate and up-to-date documentation;

• Develop community partnerships; • Develop publications and communications;

• Attend required meetings and trainings both within AYC and in the community;

• Provide services on a flexible schedule including evenings and weekends; and

• Other related duties as assigned by supervisor, or as identified in program manuals or funding source contracts.

SUPERVISORY RESPONSIBILITIES:

• This position will directly supervise 6 full-time Mental Health Promoters (MHP)/Community Health Workers (CHW) and 1 full-time senior MHP/CHW;

• Fulfills supervisory responsibilities in accordance with the organization's policies and applicable laws;

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance annually; rewarding and disciplining employees; addressing complaints and resolving problems.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in psychology, public health, or related field;

• At least 3 years of work experience with low-income, immigrant, and older adult (65+) populations;

• Experience with group facilitation, group presentations, outreach events (including street outreach), and/or experience with home visitations;

• Experience supervising a small team of employees on projects;

• Experience working with diverse communities;

• Experience with coordinating multi-stakeholder projects;

• Excellent verbal and written communication skills in English and attention to detail in documentation;

• Bilingual in Mandarin, Cantonese, Vietnamese, or Spanish;

• Excellent computer skills; and

• Certificates, licenses, and registrations required: Adult, Child, and Infant CPR/AED & First Aid Certification; valid California driver’s license, excellent driving record, reliable transportation, and auto insurance.

PREFFERED QUALIFICATIONS:

• Master’s degree in psychology, public health, or related field; and

• Working knowledge of local communities in the San Gabriel Valley.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand

• Frequently required to walk

• Frequently required to sit

• Frequently required to talk or hear

• Occasional exposure to outside weather conditions

• While performing the duties of this job, the noise level in the work environment is quiet to loud

• The employee must occasionally lift and /or move more than 35 pounds

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this 5 job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please send a cover letter and resume along with 3 references.

AYC is an Equal Employment Opportunity Employer and adheres to hiring practices in accordance with Federal and State regulations.

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