Job Description
Concierge/Front Desk Agent - Thousand Hills Resort Hotel Location Branson, MO : Concierge/Front Desk Agent Description:
To deliver friendly, professional service, ensuring guest satisfaction when checking guests in and out of the hotel. Assist future and present guests in planning vacation and selling show and attraction tickets for their Branson vacation.
Essential Functions:
Register guests, assign rooms, and accommodate special requests whenever possible
Sell and book show and attraction tickets for guests' pre-arrival and on-property. * EARN EXTRA MONEY IN COMMISSIONS! *
Assist in pre-registration and blocking of reservations when necessary
Assist in booking and selling reservations on inbound and outbound campaigns and promotions
Assist in call campaigns to sell incoming guests show and attraction tickets pre-arrival
Interact with guests in such accommodating and positive ways that they would be willing to provide a 5-star review
Develop a thorough knowledge of the room types, rates, packages, and booking procedures.
Notify housekeeping of all late check-outs, early check-ins, and special requests.
Have strong desire to maintain positive and professional communications with all departments
Maintain a high level of cleanliness in the Front Desk area and lobby.
Report all incidents of guest dissatisfaction to the Front Office Supervisor or Manager.
Prepare key packets and registration cards and include all materials to be distributed at check-in.
Develop a thorough knowledge of all office machines, computers, fax machines, etc.
Will perform other duties as required
Education and Experience High school diploma or GED or three to six months related experience and/or training; or equivalent combination of education and experience.
Skills and Knowledge
Writing - Communicating effectively in writing as appropriate for the audience's needs.
Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
Customer and Personal Service - Must have a strong desire to accommodate guests' needs and ability to build quick rapport with guests
Requirements
Must have a flexible schedule and be able to work evening shifts over weekends and holidays as scheduled by the supervisor.
Must have reliable transportation.
Benefits:
Health Insurance after 60 days for Full Time employees
Complimentary Tickets to area Shows and Attractions
Location: Branson, MO. * WE PARTICIPATE IN E-VERIFY*
Job Tags
Full time, Extra income, Work at office, Flexible hours, Weekend work,
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