Return and Refund Policy for V-Tex Apparels

At V-Tex Apparels, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, we are here to help. Please read our Return and Refund Policy below.

1.Eligibility for Returns

We accept returns under the following conditions:

  • The item is unused, unworn, unwashed, and in its original condition.
  • All tags, packaging, and accessories must be intact.
  • The return request is initiated within 7 days of receiving the order.

Non-Returnable Items:

  • Intimate wear such as bras, panties, and other undergarments (due to hygiene reasons).
  • Items marked as “Final Sale” or “Non-Returnable.”

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at Info@vtexapparels.com or +91 93766 99849 with your order
    number and reason for return.
  2. Our team will provide you with a Return Authorization Number (RAN) and instructions for sending
    back the item.
  3. Pack the item securely in its original packaging and include the RAN.
  4. Ship the item to the address provided by our team. Return shipping costs are the responsibility of the
    customer unless the return is due to a defect or error on our part.

3. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days and credited to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
  • Shipping charges (if any) are non-refundable.

4. Exchanges

  • We offer exchanges only for items that are defective, damaged, or sent in error. To request an exchange, follow the steps under “How to Initiate a Return.”
  • If the requested replacement item is unavailable, we will process a refund instead.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery with your order number and photos of the issue.
  • We will arrange for a replacement or refund at no additional cost to you.

6. Cancellation Policy

  • Orders can be canceled only before they are processed for shipping. To cancel an order, contact us immediately at Info@vtexapparels.com or +91 93766 66849.
  • Once the order is shipped, cancellations are not allowed, and you will need to follow the return process.

7. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us:

Thank you for shopping with V-Tex Apparels. Your satisfaction is our priority!